FlyWithEase

1. Who We Are

FlyWithEase.online is operated by Sri Tharani Enterprise Co., Ltd, located at 29/48 Moo 10, Nong Prue Subdistrict, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand. We manage advertising and marketing on behalf of Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency (IATA License No. 14025685), which processes all flight bookings and ticketing.

For any privacy-related questions, please contact us at contact@flywithease.online or call (866) 949-1489.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Full name, email address, phone number, and mailing address.
• Travel Information: Travel dates, destinations, cabin class preferences, passenger names, dates of birth, and passport or government ID details required to complete bookings.
• Payment Information: Credit or debit card details provided to complete your reservation, processed securely via certified payment processors.
• Call Records: Records or transcripts of phone conversations with our agents for quality assurance and training purposes.
• Technical Data: IP address, browser type, device identifiers, and website usage patterns collected automatically via cookies and analytics tools including Google Analytics and Google Ads.

3. How We Use Your Information

• To process, confirm, and manage your flight bookings and travel reservations.
• To communicate with you regarding booking status, itinerary updates, or schedule changes.
• To handle customer service requests including cancellations, modifications, and refund inquiries.
• To process payments and prevent fraudulent transactions.
• To comply with legal, regulatory, and tax obligations.
• To improve our website, services, and advertising campaigns.
• To send you promotional offers and travel deals where you have provided consent — you may opt out at any time.

4. Sharing of Your Information

We do not sell your personal data. We may share your information with:

• Airlines & Travel Providers: To fulfill your booking and travel arrangements.
• Sea and Sky Travel Solutions Private Limited: Our IATA-accredited ticketing partner who processes all reservations.
• Payment Processors: Secure, PCI DSS-compliant platforms that handle transaction processing.
• Analytics & Advertising Partners: Including Google (Google Analytics, Google Ads) to improve our services and measure campaign performance.
• Technology Providers: IT and infrastructure providers bound by strict confidentiality obligations.
• Legal Authorities: When required by applicable law, court order, or regulatory request.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Ads conversion tracking, to understand visitor behavior, measure advertising effectiveness, and improve our services. Types of cookies include:

• Essential Cookies: Required for the website to function.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
• Advertising Cookies: Used to measure conversions and serve relevant ads (Google Ads — tag ID: AW-17948547238).

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and comply with legal obligations. Booking records are typically retained for a minimum of 7 years. When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data. All payment information is transmitted using SSL/TLS encryption and processed through PCI DSS-compliant gateways. No online transmission is entirely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

• The right to access and obtain a copy of your personal data.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to object to or restrict certain forms of data processing.
• The right to withdraw consent at any time for processing based on consent.
• The right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at contact@flywithease.online.

9. International Data Transfers

As an internationally operating travel agency, your personal information may be transferred to and processed in countries other than your own. We take steps to ensure such transfers comply with applicable data protection laws and that adequate safeguards are in place.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us immediately.

11. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised "Last Updated" date. Your continued use of our services after any update constitutes acceptance of the revised policy.

13. Contact Us